FAQ

Frequently asked questions:

We offer in store shopping events a few times a year. Our next event is on October 19, 2023 from 12-4pm. We hope to see you there!

We are located at 63 Unquowa Road in Fairfield (Donnelly walk).

For wholesale inquiries and assistance please contact wholesaleorders@shopmarea.com

Please read our full return policy here:

https://shopmarea.com/policies/refund-policy

To start a return: 

https://shopmarea.com/a/return

Once your order ships we are unable to cancel or edit your order. If your order has not shipped yet, please contact customer service HERE to make any changes.

When a package appears to be missing, it is usually one of the following situations:     

-The package may have been delivered to a neighbor's home.     

-The shipping carrier marked the order as delivered before it actually has been.

If you are still unable to locate the package 5 business days after the labeled delivery date, please contact customer service. We are happy to help!

We currently ship in the USA and Canada and hope to expand that in the future!

Please refer to our Shipping Policy for further questions.

Size charts are included on the listing as well as special sizing notes in some product descriptions.

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

For orders placed through our online storefront, please allow up to 2-3 business days for order processing. Orders are shipped on regular business days which excludes weekends. Orders must be placed before 3 pm EST for them to begin the processing phase that day. Orders placed after 3 pm EST will begin being processed the next day. For orders placed with expedited shipping options, please note that they must be placed before 2 pm EST for them to be processed and shipped the same day. 

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

We offer free shipping when you order $200 or more.

We currently ship in the USA and Canada and hope to expand that in the future!

Returns & Refunds

Yes. Clothing, shoes, and hats purchased through the website can be returned within 14 days of delivery, in original condition for a refund. 

PLEASE NOTE:

Canada:

All orders shipped to Canada are FINAL SALE.  There are no returns, refunds or exchanges. 

Within 14 days of delivery. 

If a refund is selected within 14 days, the return shipping cost and a restocking fee will be deducted from the refund. 

Shipping is not refundable, unless we have made a shipping error.  All items returned will be assessed a $9.00 restocking fee. 

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Unfortunately no, all purchases made at Marea Offline are considered final sale and are not eligible for price adjustments or refunds.