Our flagship store is now open with limited hours.

Monday - Friday 10am - 6pm

Saturday 10am - 5pm

Sunday 12pm -4pm

For press inquiries and assistance please contact hdineen@shopmarea.com

For wholesale inquiries and assistance please contact wholesaleorders@shopmarea.com

Please read our full return policy here:

https://shopmarea.com/policies/refund-policy

To start a return: 

https://shopmarea.com/a/return

Once your order has been placed we are unable to cancel or edit your order.

When a package appears to be missing, it is usually one of the following situations:     

-The package may have been delivered to a neighbor's home.     

-The shipping carrier marked the order as delivered before it actually has been.

If you are still unable to locate the package 5 business days after the labeled delivery date, please contact customer service. We are happy to help!

We currently only ship within the US but hope to expand that in the future!

Please refer to our Shipping Policy for further questions.

Yes, our general size chart can be found here. Special sizing notes can be found in some product descriptions as well.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

For orders placed through our online storefront, please allow up to 2-3 business days for order processing. Orders are shipped on regular business days which excludes weekends. Orders must be placed before 3 pm EST for them to begin the processing phase that day. Orders placed after 3 pm EST will begin being processed the next day. For orders placed with expedited shipping options, please note that they must be placed before 2 pm EST for them to be processed and shipped the same day. 

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

We offer free shipping when you order $200 or more.

We currently only ship within the US but hope to expand that in the future!

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit. If you deselected Route at checkout, Marea is not responsible for lost or stolen packages.If you experienced an issue with your order, please file a claim with Route’s team here.

Route's Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what.  Package Protection can be added during checkout.

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

Purchased Route's Package Protection and looking to file a shipping issue online? File here

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download  Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.  

Need to file a claim?  File here

Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled.  

In both cases, the Route Premium cost will not be refunded. 

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.

Marked As Delivered (Stolen)

• Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered. 

Stuck In Transit (Lost)

• For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
• For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.

Damaged

• Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.

All of Route’s policies are listed here

Route definitely helps cover these instances! To protect your order against loss or theft, add Package Protection at checkout. 

If your order has not arrived, please file a claim with Route here. 

Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout. 

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. 

You can file a claim with Route here.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.

If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Haven’t downloaded the app yet?  Download here

Items purchased between November 18, 2024, and December 31, 2024, can be returned until January 10, 2025. Items purchased in January 2025 will be subject to the standard 14-day return policy.

Yes. Clothing, shoes, and hats purchased through the website can be returned within 14 days of delivery, in original condition for a refund. 

Within 14 days of delivery. 

If a refund is selected within 14 days, the return shipping cost and a restocking fee will be deducted from the refund. 

If you request a refund back to your original payment method, a $9 restocking fee will be deducted from your total refund.

If you choose to receive your refund as store credit (gift card), no restocking fee will apply— you'll receive the full value of your return to use on a future purchase.

Shipping is not refundable, unless we have made a shipping error.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Unfortunately no, all purchases made at Marea Offline are considered final sale and are not eligible for price adjustments or refunds.

Returns from different orders cannot be combined and processed as one.