FAQs – Find Answers at Marea by Liz Joy

Frequently asked questions:

Can I shop in-store? Can I shop in-store?

Our flagship store is not open with limited hours.

Thursday & Friday 10am - 6pm

Saturday 10am - 5pm

Sunday 12pm -4pm

Who do I contact for wholesale? Who do I contact for wholesale?

For wholesale inquiries and assistance please contact wholesaleorders@shopmarea.com

How do I return or exchange an item? How do I return or exchange an item?

Please read our full return policy here:

https://shopmarea.com/policies/refund-policy

To start a return:

https://shopmarea.com/a/return

Can I cancel/edit my order? Can I cancel/edit my order?

Once your order ships we are unable to cancel or edit your order. If your order has not shipped yet, please contact customer service HERE to make any changes.

What if my order is labeled as delivered by the shipping carrier, but I haven't received it? What if my order is labeled as delivered by the shipping carrier, but I haven't received it?

When a package appears to be missing, it is usually one of the following situations:

-The package may have been delivered to a neighbor's home.

-The shipping carrier marked the order as delivered before it actually has been.

If you are still unable to locate the package 5 business days after the labeled delivery date, please contact customer service. We are happy to help!

Do you ship internationally or to Canada? Do you ship internationally or to Canada?

We currently only ship within the US but hope to expand that in the future!

Please refer to our Shipping Policy for further questions.

Do you have a size chart? Do you have a size chart?

Size charts are included on the listing as well as special sizing notes in some product descriptions.

Payments & Safety

Is my payment data safe with you? Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Do you accept online payments? Do you accept online payments?

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

Where can I learn more about the payment and processing on your store? Where can I learn more about the payment and processing on your store?

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

What forms of payment do you accept? What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

How long does it take to get my products? How long does it take to get my products?

For orders placed through our online storefront, please allow up to 2-3 business days for order processing. Orders are shipped on regular business days which excludes weekends. Orders must be placed before 3 pm EST for them to begin the processing phase that day. Orders placed after 3 pm EST will begin being processed the next day. For orders placed with expedited shipping options, please note that they must be placed before 2 pm EST for them to be processed and shipped the same day.

How much does it cost? How much does it cost?

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Is there free shipping? Is there free shipping?

We offer free shipping when you order $200 or more.

Do you ship internationally? Do you ship internationally?

We currently only ship within the US but hope to expand that in the future!

Returns & Refunds

Holiday Returns Holiday Returns

Items purchased between November 18, 2024, and December 31, 2024, can be returned until January 10, 2025. Items purchased in January 2025 will be subject to the standard 14-day return policy.

Do you offer refunds? Do you offer refunds?

Yes. Clothing, shoes, and hats purchased through the website can be returned within 14 days of delivery, in original condition for a refund.

How long after I complete a purchase can I ask for a refund? How long after I complete a purchase can I ask for a refund?

Within 14 days of delivery.

Who pays the shipping costs in the case of a refund when the order doesn't have free shipping? Who pays the shipping costs in the case of a refund when the order doesn't have free shipping?

If a refund is selected within 14 days, the return shipping cost and a restocking fee will be deducted from the refund.

Shipping is not refundable, unless we have made a shipping error. All items returned will be assessed a $9.00 restocking fee.

Who pays the shipping costs in the case of a refund when the order has free shipping? Who pays the shipping costs in the case of a refund when the order has free shipping?

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Can I get a refund or credit for the difference between a full price item purchased if it appears on Marea Offline shortly after? Can I get a refund or credit for the difference between a full price item purchased if it appears on Marea Offline shortly after?

Unfortunately no, all purchases made at Marea Offline are considered final sale and are not eligible for price adjustments or refunds.

Can I combine returns from different orders? Can I combine returns from different orders?

Returns from different orders cannot be combined and processed as one.

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